Privacy Policy

Last updated: 5 October 2026

Vardhan & Jagrati ("Vardhan & Jagrati", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit our website, contact us, create an account, book a consultation, provide measurements or preferences, or purchase our products and bespoke services.

1. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact information: name, email address, telephone number, billing and delivery address.
• Order and transaction information: products or services selected, order history, payment status, refunds, delivery details and communications relating to an order. Complete payment-card details are handled by Shopify and the payment provider presented at checkout; we do not intentionally store complete card numbers.
• Bespoke and fitting information: measurements, fit notes, style preferences, fabric selections, alteration history, appointment details and, only when you choose to provide them, fitting photographs or other information needed to deliver a bespoke service.
• Account and communication information: account details, enquiries, feedback, customer-support messages, reviews and marketing preferences.
• Technical and usage information: IP address, browser and device information, cookie identifiers, pages viewed, referring pages and interactions with our website.
• Information from third parties: information received from Shopify, payment providers, delivery partners, analytics providers and other service providers where permitted by law.

2. How we use personal data

We use personal data only for lawful and relevant purposes, including to:

• process orders, payments, deliveries, returns, refunds and exchanges;
• provide consultations, fittings, alterations and personalised or bespoke garments;
• create and manage customer accounts and order records;
• respond to enquiries and provide customer service;
• send service messages about appointments, orders, delivery or changes to our services;
• send marketing communications where you have chosen to receive them, subject to your right to opt out;
• operate, analyse and improve our website, products, services and customer experience;
• detect, prevent and investigate fraud, misuse, security incidents and other unlawful activity;
• maintain business records and comply with tax, accounting, consumer-protection and other legal obligations; and
• establish, exercise or defend legal claims.

3. Consent and your choices

Where consent is required, we will request it through clear affirmative action and explain the purpose for which the information is requested. You may withdraw consent at any time by contacting us using the details below. Withdrawal does not affect processing already carried out lawfully, and we may continue processing where it is required or permitted by law, including to complete an existing order, keep required records or resolve a dispute.

You can unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. You may still receive non-promotional communications relating to your account, appointments or transactions.

4. Shopify, payments and service providers

Our store is hosted on Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, security and related services. Your information may also be processed by the payment provider displayed at checkout. Payment providers process payment information under their own privacy notices and security standards.

We may share personal data with trusted service providers that help us operate our business, such as Shopify, payment processors, delivery and logistics partners, appointment and communication providers, website hosting and analytics providers, professional advisers and technology or security vendors. They may use the information only as needed to provide their services to us, meet legal obligations or protect their rights.

We may also disclose information when required by law, to respond to lawful requests, to protect customers or our business, to investigate fraud or misuse, or in connection with a merger, acquisition, restructuring or transfer of all or part of our business. We do not sell personal data for money.

5. International data transfers

Some of our service providers may process or store information outside your state or country, including in locations where data-protection laws differ. Where required, we and our providers use appropriate safeguards for these transfers.

6. Cookies and similar technologies

We and our service providers use cookies and similar technologies to keep the website working, remember preferences, understand site performance, prevent fraud and, where permitted, support analytics or marketing. You can manage cookies through your browser and any consent controls available on our website. Blocking essential cookies may prevent parts of the store or checkout from working correctly.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including providing bespoke services, maintaining alteration and order history where useful to you, meeting legal and accounting requirements, resolving disputes and enforcing agreements. Retention periods vary according to the type of information and the reason it is held. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. No website, transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Children

Our website and services are not directed to children. If a parent or guardian provides information about a minor for a garment or fitting, they confirm that they are authorised to do so. If we learn that we collected a child's personal data without appropriate authorisation, we will take reasonable steps to delete it, subject to applicable law.

10. Your privacy rights

Subject to applicable law, you may have the right to request access to information about your personal data, correction of inaccurate or incomplete data, erasure of data that is no longer required, withdrawal of consent, information about how your data is processed, and grievance redressal. We may need to verify your identity before responding. Certain information may be retained where the law permits or requires it.

To exercise a privacy right or raise a concern, contact us at vardhannjagrati@gmail.com. Please include enough information for us to identify your request and respond appropriately.

11. Third-party links

Our website may contain links to websites or services operated by other organisations. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or business practices. The revised version will be posted on this page with a new "Last updated" date. Where appropriate, we will provide additional notice of material changes.

13. Contact us

For questions, requests or complaints about privacy, contact:

Vardhan & Jagrati
Jaipur, Rajasthan, India
Email: vardhannjagrati@gmail.com

If you are not satisfied with our response, you may pursue the grievance or complaint options available under applicable law.